UTB Library OPAC Search for 'su:"Consumer satisfaction "'

Handbook of customer satisfaction measurement/

By Hill, Nigel, 1952 -. England : Gower Publishing Limited, 1996 . x, 310 pages : 23 cm. . 0566077663

By Cram, Tony.,. London : Pitman Publishing, 1994 . ix, 254 pages : , Includes index. 24 cm.. 0273609076

By Shapiro, Benson P., . Boston : Harvard Business School Publishing Corporation, 1993 . xviii, 343 pages : 24 cm.. 0875843328 | 9780875843322

By Lele, Milind M.. New York : John Wiley & Sons, 1991 . xi, 260 pages : , Includes index 23 cm.. 0471549177 | 9780471549178

By Schroder, Monika .J.A.,. Germany : Springer - verlag berlin heidelberg, 2010 . xvi, 330 pages : 24 cm. 9783642078705

By Kabodian, Armen J.. Boston : Harvard Business School Press, 1996 . 153 pages : 17 cm.. 9780070342095 | 0070342091

Boston : Harvard Business School Press, 1993 . xv, 416 pages : 24 cm.. 9780875843339 | 0875843336

By Reichheld, Frederick F.. Boston : Harvard Business School Press, 1996 . xviii, 323 pages : 24 cm.. 9780875844480 | 0875844480

By Sorenson, Gregory H.. London : Kogan Page, 1988 . 90 pages : 22 cm.. 9781850917922

By Hoh Chui San, Juliet, Dr. . Bandar Seri Begawan : Dewan Bahasa dan Pustaka Brunei , 2020 . xxix, 354 pages : 24 cm. 9789991775265