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Front office : procedures, social skills, yield and management /

Abbott, Peter, 1933-

Front office : procedures, social skills, yield and management / [Book]. Peter Abbott and Sue Lewry. - 2nd ed. - Oxford : Butterworth-Heinemann, 2001. - 211p. : ill. ; 25 cm.

Includes index. Previous ed.: 1991.

ISBN: 0750642300

Subjects--Topical Terms:
Hotel front desk personnel.
Hotel management.

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