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Successful TQM : inside stories from European quality award winners /

Successful TQM : inside stories from European quality award winners / edited by K.J.Zink. - Hampshire : Gower Publishing Ltd, 1997. - xxv, 186 pages : illustrations ; 24cm.

Includes bibliographical references (179-180) and index.

ISBN: 9780566078002

Subjects--Topical Terms:
Total quality management--Case studies. --Europe

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