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Total quality management /

Total quality management / Dale H. Besterfield ... [et al.] - 3rd edition. - Upper Saddle River, N.J. : Pearson Prentice Hall, 2003. - xi, 640 pages : illustrations ; 24 cm.

Includes bibliographical references and indexes.

ISBN: 9780130993069

Subjects--Topical Terms:
Total quality management.

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