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Patron behavior in libraries : a handbook of positive approaches to negative situations /

Patron behavior in libraries : a handbook of positive approaches to negative situations / [Book]. [edited by] Beth McNeil and Denise J. Johnson. - Chicago : American Library Association, 1996. - viii, 160 p. ; 22 cm.

Includes bibliographical references and index.

ISBN: 0838906621

LCCN: 95040639

Subjects--Topical Terms:
Libraries--Security measures.--United States
Public services (Libraries)--United States.

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