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Quality management in the service industry /

Stebbing, Lionel., 1930-

Quality management in the service industry / Lionel Stebbing. - New York : Ellis Horwood, 1990. - 178 pages : illustrations, charts ; 24 cm.

Includes bibliographical references and indexes.

ISBN: 9780137472635 0137472633

Subjects--Topical Terms:
Service industries--Management.

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