MARC details
| 000 -LEADER |
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| fixed length control field |
02227nam a2200265 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
250508t2019 |||ad||| m||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
Universiti Teknologi Brunei |
| Language of cataloging |
eng |
| Transcribing agency |
UTB |
| 084 ## - BOOK Call Number |
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| Classification number |
RTDS 248 |
| -- |
UTB 120 REPORT THESIS & DISSERTATION, RTDS 248 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hjh Siti Noorhainah binti Haji Muhammad Noor |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
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| Title |
A Study of Patients Satisfaction in the Brunei Government Pharmacies Through Servqual / |
| Statement of responsibility, etc. |
Hjh Siti Noorhainah binti Haji Muhammad Noor |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
:Bandar Seri Begawan : |
| Name of publisher, distributor, etc. |
Universiti Teknologi Brunei, |
| Date of publication, distribution, etc. |
©2019. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
80 pages : |
| Other physical details |
coloured illustrations, tables ; |
| Dimensions |
30 cm. |
| 500 ## - GENERAL NOTE |
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| General note |
A Thesis submitted to The Universiti Teknologi Brunei (UTB) in partial fulfillment of the requirements for the degree of Master of Science (MSc) in Management and Technology. |
| 500 ## - GENERAL NOTE |
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| General note |
ABSTRACT<br/><br/>The main objective of this research study is to answer the research questions which is to determine the level of the patient satisfaction in the Brunei Government pharmacies; and to find which SERVQUAL dimension has the dominant influence on patient satisfaction in the Brunei Government pharmacies. The study was applying the Quantitative research method. The results of the research is that the level of the patient satisfaction in the Brunei Government pharmacies is not satisfactory. In addition, all of the five dimensions require attention by the Brunei Government pharmacies in order to increase the level of service quality and patient satisfaction in Negara Brunei Darussalam. The Regression analysis found only 3 SERVQUAL dimensions are significant: Tangibles, Reliability and Assurance. While Responsiveness and Empathy are not significant. |
| 610 #4 - SUBJECT ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Universiti Teknologi Brunei |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Thesis Writing. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Project Report, Academic. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Project Report Universiti Teknologi Brunei. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Pharmaceutical services |
| General subdivision |
Customer satisfaction. |
| Geographic subdivision |
Brunei Darussalam |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Pharmacy |
| General subdivision |
Customer satisfaction. |
| Geographic subdivision |
Brunei Darussalam |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Titles and other words associated with a name |
Dr Fadzliwati binti Mohiddin |
| Relator term |
supervisor. |
| 710 20 - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Universiti Teknologi Brunei |
| Subordinate unit |
School of Business |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Local Classification |
| Koha item type |
Reports, Thesis & Dissertation Students |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Internal field |
Book |
| CC (RLIN) |
829305 : 002010 c.1_UTB |
| Internal field |
Universiti Teknologi Brunei |
