MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03840nam a2200289 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
260506t2025 bx d|||g m||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
Universiti Teknologi Brunei |
| Language of cataloging |
eng |
| Transcribing agency |
UTB |
| 084 ## - BOOK Call Number |
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| Classification number |
UTB 120 REPORT THESIS & DISSERTATION |
| Item number |
RTDS 431 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Dayangku Nurul Zahidah Binti Pengiran Ismail, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
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| Title |
Enchancing Organisational Quality Potential with Digital Maturity, Big Data and TQM: A Case Study of the Ministry of Development, Brunei Darussalam / |
| Statement of responsibility, etc. |
Dayangku Nurul Zahidah Binti Pengiran Ismail |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
Bandar Seri Begawan : |
| Name of publisher, distributor, etc. |
Universiti Teknologi Brunei, |
| Date of publication, distribution, etc. |
©2025. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xliii, 629 pages : |
| Other physical details |
charts, photos ; |
| Dimensions |
30 cm |
| 500 ## - GENERAL NOTE |
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| General note |
Thesis Submitted in Fulfillment of the Requirements for the degree of Doctor of Philosophy |
| 500 ## - GENERAL NOTE |
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| General note |
ABSTRACT<br/>In the digital era, public sector organisations are under increasing pressure to modernise operations, enhance service delivery, and ensure continuous quality improvement. While many governments have embraced digital initiatives, the integration of digital maturity and data capabilities into quality management systems remains underexplored, especially in developing countries. This study aims to examine the interconnected roles of Digital Maturity (DM), Big Data (BD), and Total Quality Management (TQM) in enhancing organisational performance, using the Ministry of Development (MoD), Brunei Darussalam, as a single case study.<br/>The research is grounded in the Resource-Based View (RBV) and extends existing frameworks by developing and testing a comprehensive model comprising five digital maturity dimensions, eight big data, and eight TQM practices. A mixed-methods research design was employed. Quantitatively, survey data were collected from 468 employees across MoD departments and analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) via SmartPLS. Qualitatively, expert interviews were conducted to gain deeper insights into digital implementation challenges, contextual factors, and governance dynamics. The interview data were analysed thematically and triangulated with quantitative findings.<br/>The findings reveal that digital maturity significantly influences the development of big data capabilities, particularly in areas such as data quality, system integration, and environmental readiness. In turn, big data dimensions play a crucial mediating role in strengthening TQM practices, including leadership, strategic planning, continuous improvement, and employee involvement. Differences between executives and employees' perspectives are also highlighted, revealing top-down and bottom-up dynamics in public sector transformation.<br/>This study contributes to the literature by proposing an integrated DM-BD-TQM framework tailored to public organisations. It addresses key gaps in understanding how digital and data capabilities can be strategically aligned to achieve quality excellence. The research also provides practical recommendations for policy-makers and public sector<br/>[9:58 AM, 5/6/2026] ~: leaders to develop targeted interventions that enhance digital governance, data utilisation, and quality practices within government institutions. |
| 502 ## - Dissertation Note |
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| Dissertation Note |
Thesis (PHD) - Universiti Teknologi Brunei, 2025 |
| 610 #4 - SUBJECT ADDED ENTRY--CORPORATE NAME |
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| Form subdivision |
Thesis |
| Corporate name or jurisdiction name as entry element |
Universiti Teknologi Brunei |
| 610 #4 - SUBJECT ADDED ENTRY--CORPORATE NAME |
|---|
| Form subdivision |
Final Year Report |
| Corporate name or jurisdiction name as entry element |
Universiti Teknologi Brunei |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Total Quality Managemant |
| Geographic subdivision |
Brunei |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Big Data |
| General subdivision |
Management |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public administrations |
| General subdivision |
Data Processing |
| Geographic subdivision |
Brunei |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Shahid Anjum, |
| Titles and other words associated with a name |
Dr, |
| Relator term |
Supervisor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Fahmi Ibrahim, |
| Titles and other words associated with a name |
Dr. |
| Relator term |
Supervisor. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Local Classification |
| Suppress in OPAC |
No |
| Koha item type |
Reports, Thesis & Dissertation Students |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Internal field |
Reports, Thesis & Dissertation |
| CC (RLIN) |
850649 : 002484 c.1_UTB |
| Internal field |
Universiti Teknologi Brunei |
