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Command performance : the art of delivering quality service/ with a preface by John E. Martin.

By: Martin, John E [author.]Material type: Text

TextPublication details: Boston, MA : Harvard Business School Press, 1994. Description: xx, 260 pages : illustrations, charts ; 24 cmISBN: 087584562; 9780875845623Subject(s): Customer relations | Customer Services | Quality controlOther classification: HF5415 COM 1994

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Holdings
Item type	Current library	Call number	Status	Notes	Date due	Barcode
General Collection	Universiti Teknologi Brunei Library - at level 2	HF5415.5 COM 1994 c. 1 (Browse shelf(Opens below))	Available	Reg. no. 29150_UTB		801678

Includes bibliographical references and index.

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