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Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman [and] Leonard L. Berry [Books].
Material type:
TextPublication details: New York The Free Press 1990 Description: 226 pISBN: 0029357012Subject(s): Customer service | Service inductries - Quality control - Mathematical modelDDC classification: HF/5415.5
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
General Collection
|
Universiti Teknologi Brunei Library | HF/5415.5 ZEI (Browse shelf(Opens below)) | Available | 813230 |
Includes bibliographical references
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