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The journey to excellence : part one - What's wrong and why should we care? ; part two - What can be done? Mike Robson. [VHS Tapes].

By: Robson, MikeMaterial type: TextTextPublication details: Wood Lane, London BBC Enterprises Ltd. Subject(s): Organizational effectivenessDDC classification: HD/58.9
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Abstracts Part One : Introduction to the excellence through quality model. : Abstracts Part O Duration : 22 mins. Part Two : Abstracts Part One : Abstracts Part O British Airways - Putting people first. Abstracts Part One : Abstracts Part O Arthur Brett & Sons - Quality circles : Useful techniques. Abstracts Part One : Abstracts Part O Jaguar - Quality circules : The role of management. Abstracts Part One : Abstracts Part O IBM - Total Quality in action. Abstracts Part One : Abstracts Part O Duration : 33 mins.

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