Services marketing / Valarie A. Zeithaml [and] Mary Jo Bitner.

TextPublication details: New York : The McGraw-Hill Companies, 1996. Description: xx, 700 pages : illustrations, portraits, photographs, maps ; 24 cmISBN: 9780071148818 Subject(s): Customer services | Marketing | Services industries -- MarketingOther classification: HD9980.5 ZEI 1996

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Holdings
Item type	Current library	Call number	Status	Notes	Date due	Barcode
General Collection	Universiti Teknologi Brunei Library	HD 9980.5 ZEI c.2 (Browse shelf(Opens below))	Available	Reg. no. 30747_UTB		814455
General Collection	Universiti Teknologi Brunei Library - at level 2	HD9980.5 ZEI 1996 c. 1 (Browse shelf(Opens below))	Available	Reg. no. 30107_UTB		812016

Includes bibliographical references and index.

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