Abbott, Peter,   1933- <br/><br/>
Front office :  procedures, social skills, yield and management /  [Book]. 
Peter Abbott and Sue Lewry. 
 - 2nd ed. 
 - Oxford :   Butterworth-Heinemann,   2001. 
 - 211p. :   ill. ;   25 cm. 
<br/><br/> Includes index.   Previous ed.: 1991. 
<br/><br/><label>ISBN: </label>0750642300 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel.<br/>Hotel management.