TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office: procedures, social skills, yield and management 
SN  - 0750642300
PY  - 2001///
CY  - Oxford : 
PB  - Butterworth-Heinemann, 
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes index.; Previous ed.: 1991
ER  -