Ford, Robert C.   1945- <br/><br/>
Managing the guest experience in hospitality /  [Book]. 
Robert C. Ford, Cherrill P. Heaton. 
 - Africa ;   Albany, NY :   Delmar/Thomson Learning,   2000. 
 - xxiv, 432 p. :   ill. ;   24 cm 
<br/><br/>Includes bibliographical references and indexes.  
<br/><br/><label>ISBN: </label>0766814157 
<br/><br/><label>LCCN: </label>99049972 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Customer services.
<br/><br/><label>LC Class. No.: </label>TX911.3.C8 F67 2000