TY  - BOOK
AU  - Richardson,Linda,1944-
TI  - Stop telling, start selling : how to use customer-focused dialogue to close sales
SN  - 0070523681
U1  - HF/5438.25 
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication.
KW  - Selling.
ER  -