Owen, Tim,   1948- <br/><br/>
Success at the enquiry desk :  successful enquiry answering - every time /  [Book]. 
Tim Owen.  
 - Rev. ed. 
 - London :   Library Association Publishing,   1997. 
 - xi, 84p. :   1 form ;   22cm. 
 - The successful LIS professional .
<br/><br/> Previous ed.: 1996.  Includes index. 
<br/><br/>Bibliography: p73-81. 
<br/><br/><label>ISBN: </label>1856042634 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--Great Britain.