TY  - BOOK
AU  - Owen,Tim
TI  - Success at the enquiry desk: successful enquiry answering - every time 
T2  - The successful LIS professional
SN  - 1856042634 (paperback)
PY  - 1997///
CY  - London : 
PB  - Library Association Publishing, 
KW  - Reference services (Libraries)
KW  - Great Britain
N1  - Previous ed.: 1996; Includes index; Bibliography: p73-81
ER  -