Successful TQM :  inside stories from European quality award winners / 
edited by K.J.Zink.  
 - Hampshire :   Gower Publishing Ltd,   1997. 
 - xxv, 186 pages :   illustrations ;   24cm.  
<br/><br/>Includes bibliographical references (179-180) and index.  
<br/><br/><label>ISBN: </label>9780566078002  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies. --Europe