TY  - BOOK
AU  - Zink,Klaus J.
TI  - Successful TQM: inside stories from European quality award winners 
SN  - 9780566078002 
PY  - 1997///
CY  - Hampshire : 
PB  - Gower Publishing Ltd, 
KW  - Total quality management
KW  - Case studies.
KW  - Europe
N1  - Includes bibliographical references (179-180) and index.
ER  -