Michael, Angie, 1948- Best impressions in hospitality : your professional image for excellence / [Book]. Angie Michael. - Albany, NY : Delmar Thomson Learning, 2000. - xvii, 214 p. : ill. ; 24 cm. Includes bibliographical references (p. [203]-206) and index. ISBN: 0766815846 LCCN: 99049977 Subjects--Topical Terms: Hotels--Employees.Restaurants--Employees.