TY  - BOOK
AU  - Michael,Angie
TI  - Best impressions in hospitality: your professional image for excellence 
SN  - 0766815846
PY  - 2000///
CY  - Albany, NY : 
PB  - Delmar Thomson Learning, 
KW  - Hotels
KW  - Employees
KW  - Restaurants
N1  - Includes bibliographical references (p. [203]-206) and index
ER  -