TY  - BOOK
AU  - McGraw-Hill
TI  - Telephone skills : courtesy on the line
U1  - HE/8735 
CY  - Hampshire
PB  - Gower Publishing Company Ltd.
KW  - Telephone etiquette
KW  - Telephone in business.
N1  - Abstracts Shows the proper use of the answering the telephone in a Abstracts Shows the proper use of the a business setting. Minutes of play 14 Notes Leader's film guide avaiable
ER  -