TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management
SN  - 0434914797
PY  - 1989///
CY  - Oxford : , New York, NY : 
PB  - Heinemann Professional Pub. ; , Nichols Pub., 
KW  - Production management
KW  - Quality control.
KW  - Quality assurance.
KW  - Quality Control.
KW  - Total quality management.
N1  - Includes bibliographical references (p. [306]-307) and index
ER  -