Total quality management / 
Dale H. Besterfield ... [et al.]  
 - 3rd edition. 
 - Upper Saddle River, N.J. :   Pearson Prentice Hall,   2003. 
 - xi, 640 pages :   illustrations ;   24 cm. 
<br/><br/>Includes bibliographical references and indexes.  
<br/><br/><label>ISBN: </label>9780130993069  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.