TY  - BOOK
AU  - Besterfield,Dale H.
AU  - Besterfield,Glen H.
AU  - Besterfield-Michna,Carol
AU  - Besterfield-Sacre,Mary
TI  - Total quality management
SN  - 9780130993069 
PY  - 2003///
CY  - Upper Saddle River, N.J. : 
PB  - Pearson Prentice Hall, 
KW  - Total quality management.
N1  - Includes bibliographical references and indexes.
ER  -