Gatiss, Gordon F., <br/><br/>
Total quality management :  a total quality approach / 
Gordon F. Gatiss.  
 - New York :   Cassell,  1996. 
 - xii, 158 pages :   illustrations ;   25 cm.  
<br/><br/><label>ISBN: </label>9780304337958  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.