Pike, John., <br/><br/>
TQM in action :  a practical approach to continuous performance improvement / 
John Pike, Richard Barnes.  
 - London :   Chapman & Hall,   1994. 
 - ix, 273 pages :   illustrations ;   24 cm.  
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780412487903  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.