TY  - BOOK
AU  - Pike,John
AU  - Barnes,Richard
TI  - TQM in action: a practical approach to continuous performance improvement 
SN  - 9780412487903 
PY  - 1994///
CY  - London : 
PB  - Chapman & Hall, 
KW  - Total quality management.
N1  - Includes index
ER  -