TY  - BOOK
AU  - Spenley,Paul
TI  - World performance class through total quality: a practical guide to implementation 
SN  - 0412361205
PY  - 1992///
CY  - London : 
PB  - Chapman & Hall, 
KW  - Quality circles.
KW  - Quality control.
N1  - Includes index.
ER  -