TY  - BOOK
AU  - Williams,Tom,1954 -
TI  - Dealing with customer complaints
SN  - 0566076977
U1  - HF/5415.5 
PY  - 1996///
CY  - England
PB  - Gower Publishing Limited.
KW  - Consumer complaints.
N1  - Includes bibliographical references and index
ER  -