Zeithaml, Valarie A. <br/><br/>
Delivering quality service : balancing customer perceptions and expectations  [Books]. 
Valarie A. Zeithaml, A. Parasuraman [and] Leonard L. Berry 
 - New York  The Free Press  1990 
 - 226 p. 
<br/><br/> Includes bibliographical references 
<br/><br/><label>ISBN: </label>0029357012  0.00 
<br/><br/><label>LCCN: </label>89-23592 
<br/><br/><label>Subjects--Personal Names: </label><br/>Customer service.<br/>Service inductries - Quality control - Mathematical model
<br/><br/><label>Dewey Class. No.: </label>HF/5415.5  / ZEI