Boeckner, Keith <br/><br/>
Effective business communications  [Books]. 
by Herta A. Murphy and Herbert W. Hildebrandt. 
 - 6th ed. 
 - New York  McGraw-Hill  1991 
 - Pages: 840. 
<br/><br/><label>ISBN: </label>007044160X  0.00 
<br/><br/><label>Dewey Class. No.: </label>HF/5721  / MUR