TY  - BOOK
AU  - Comfort,Jeremy
TI  - Effective telephoning : cassette
SN  - 0194570959
U1  - PE/1115 
PY  - 1996///
CY  - Oxford
PB  - Oxford University Press
KW  - English language -- Business English.
KW  - Telephone etiquette
KW  - Telephone in business.
ER  -