TY  - BOOK
AU  - Morehouse,Debra L.
TI  - Essentials of TQM
SN  - 0566078295
U1  - HD/62.15 
PY  - 1996///
CY  - Aldershot, Hampshire, England
PB  - Gower
KW  - total quality management
N1  - Includes index
ER  -