Stebbing, Lionel. <br/><br/>
Quality management in the service industry /   Lionel, Stebbing. 

 - Chichester, West Sussex ;   Ellis Horwood Limited, England :   1993. 
 - 178 pages :   illustrations, charts ;   25 cm.  
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>9780137471485 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.