TY  - BOOK
AU  - Stebbing,Lionel
TI  - Quality management in the service industry / : Lionel, Stebbing
SN  - 9780137471485
PY  - 1993///
CY  - Chichester, West Sussex ; 
PB  - Ellis Horwood Limited, England : 
KW  - Service industries
KW  - Management.
N1  - Includes bibliographical references and indexes
ER  -