TY - BOOK AU - Li,Charlene AU - Bernoff,Josh TI - Groundswell: winning in a world transformed by social technologies SN - 9781422161982 PY - 2011/// CY - Boston, Mass. PB - Harvard Business Review Press KW - Information society KW - Economic aspects KW - Online social networks N1 - Includes bibliographical references (p. 287-305) and indexes ER -