Bank, John., <br/><br/>
The essence of total quality management / 
John Bank.  
 - New York :   Prentice Hall,   1992. 
 - xviii, 203 pages :   illustrations ;   23 cm.  
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780132849029  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.