TY  - BOOK
AU  - Bounds,Greg
AU  - Adams,Mel
AU  - Ranney,Gipsie
AU  - Yorks,Lyle
TI  - Beyond total quality management: toward the emerging paradigm 
SN  - 9780070066786
PY  - 1994///
CY  - New York, McGraw-Hill, 
KW  - Total qualiity management
N1  - Includes bibliographical references and index
ER  -