TY  - BOOK
AU  - Amal Maziah Binti Hj Muhd Sawara
TI  - The impact of service quality on postal service in customer satisfaction and trust: Case study in Brunei Darussalam 
PY  - 2019///
CY  - Brunei Darussalam
PB  - Univerisiti Teknologi Brunei
KW  - Dissertation
KW  - Univerisiti Teknologi Brunei
KW  - Postal services
KW  - Brunei Darussalam
KW  - Customer satisfaction
KW  - Service quality
N1  - Master science by coursework in management and technology; Dissertation (Master) - Universiti Teknologi Brunei (2019); includes bibliographical and appendices
ER  -