TY - BOOK AU - Dayangku Syarifah binti Pengiran Haji Baharudin AU - Kabiru Maitama Kura TI - The effect of service quality on customer loyalty; a study on laundry business in Brunei Darussalam PY - 2019/// CY - Brunei Darussalam PB - Universiti Teknologi Brunei KW - Universiti Teknologi Brunei KW - Dissertation KW - Service quality KW - Brunei Darussalam KW - Customer loyalty KW - Laundromat KW - Dimensions KW - Effects N1 - Master science by coursework in management and technology; Dissertation (Master) - Universiti Teknologi Brunei (2019); Includes bibliographical references and appendices ER -