@book{21566,
	author = {Cloke, Kenneth, and Goldsmith, Joan.},
	title = {Resolving conflicts at work :},
	publisher = {Jossey-Bass ;},
	year = {©2011.},
	address = {San Francisco, Calif. :},
	edition = {3rd edition.},
	url = {https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=364293&site=ehost-live}
}