02129nam a2200241 a 4500008004100000020004300041020004300084020004200127020002900169040001300198100002800211245010800239250001700347260006600364300002700430520117800457650002501635650002901660650004901689650002801738700003001766856009101796240803s2011    cau     s     000 0 eng|d  z9781118010815 q(Electronic Resources)  z9781118010822 q(Electronic Resources)  a9780470922248q(Electronic Resources)  a0470922249 q(Paperback)  aUTBbeng1 aCloke, Kenneth,eauthor10aResolving conflicts at work :bTen strategies for everyone on the job /cKenneth Cloke, Joan Goldsmith.  a3rd edition.  aSan Francisco, Calif. :bJossey-Bass ;aChichester :c©2011.  a1 electronic resources  a
The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces. 0aConflict management. 0aInterpersonal relations. 0aPersonnel managementxPsychological aspects. 0aPsychology, Industrial.1 aGoldsmith, Joan.eauthor.  uhttps://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=364293&site=ehost-live