Keen, Peter G. W. <br/><br/>
Every manager's guide to business processes :  a glossary of key terms & concepts for today's business leader/ 
Peter G. W. Keen, Ellen M. Knapp. 
 - Boston, Massachusetts :  Harvard business School Press,  1996. 
 - 219 pages :   illustrations ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780875845753 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management--Terminology.<br/>Business--Terminology.