TY  - BOOK
AU  - Keen,Peter G.W.
AU  - Knapp,Ellen M.
TI  - Every manager's guide to business processes: a glossary of key terms & concepts for today's business leader
SN  - 9780875845753
PY  - 1996///
CY  - Boston, Massachusetts
PB  - Harvard business School Press
KW  - Industrial management
KW  - Terminology
KW  - Business
N1  - Includes index
ER  -