@book{21770,
	author = {Hason, Gill},
	title = {How to Deal With Difficult People :},
	publisher = {Capstone,},
	year = {©2015.},
	address = {Hoboken, New Jersey :},
	url = {https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=882468&site=ehost-live}
}