02072nam a22002657a 4500 250102t2015 nju||||go|||| 00| 0 eng d 9780857085672 9780857085719 9780857085726 Universiti Teknologi Brunei eng UTB Hason, Gill author. How to Deal With Difficult People : Smart Tactics for Overcoming the Problem People in Your Life / Hasson, Gill Hoboken, New Jersey : Capstone, ©2015. Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier. Interpersonal conflict Conflict management Interpersonal relations Interpersonal communication Business & Economics Small business https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=882468&site=ehost-live lc EBB 0 Ref. No. : 4702371 / 8.4.2021 / ns77138 Date: 11 September 2021 21770 21770 0 0 lc 0 0 UTB UTB 2025-01-02 0 2025-01-02 https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=882468&site=ehost-live 2025-01-02 EBB This book is automatically accessible within the University internet network. To learn how to access it outside the campus, visit: https://www.utb.edu.bn/media/cv5fcgwb/remote-access-for-ebscohost.pdf