02556nam a22002417a 4500 250102t2017 nyu||||go|||| 00| 0 eng d 9780749480882 9780749480899 Universiti Teknologi Brunei eng UTB Liddle, David author. Managing Conflict : A Practical Guide to Resolution in the Workplace / David Liddle 1st edition New York : Kogan Page, ©2017. Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme. Conflict management Interpersonal conflict Prevention Personnel management https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1584649&site=ehost-live lc EBB 0 Ref. No. : 4702371 / 8.4.2021 / ns77138 Date: 11 September 2021 21773 21773 0 0 lc 0 0 UTB UTB 2025-01-02 0 2025-01-02 https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1584649&site=ehost-live 2025-01-02 EBB This book is automatically accessible within the University internet network. To learn how to access it outside the campus, visit: https://www.utb.edu.bn/media/cv5fcgwb/remote-access-for-ebscohost.pdf