Payne, Shelia  <br/><br/>
Delivering Customer Service :   How to Win a Competitive Edge Through Managing Customer Relationships Successfully /  
Shelia Payne 
 - Hong Kong :  Grolier International Inc.  ,  1997 . 
 - 188 pages :   24 cm  
 - Grolier Business Library .
<br/><br/> Includes index.  
<br/><br/><label>ISBN: </label>0717297403 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Periodicals